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Environmental Policy

Here in Crantock we are extremely fortunate to be living in beautiful, natural surroundings enjoying, what is arguably, some of the finest coastline within the United Kingdom.

However, we are very much aware that running a business can have a significant impact on the environment and, since acquiring the Fairbank Hotel in 2003, all of our changes have been designed to help decrease this impact.  

This year we are aiming to further reduce our impact on the environment and, at the same time, increase our visitors' awareness of the surrounding area and its long term sustainability for all to enjoy in the future.

As part of this policy, the Fairbank Hotel will:

   —   sort and recycle waste, as far as is possible, in order to reduce the volume sent to landfill
   —   use local produce and suppliers where possible, so reducing the 'food miles' 
   —   maintain a 'Green Tariff' with our electricity supplier
   —   use low energy light bulbs wherever practical
   —   use low energy electrical equipment
   —   correspond by email, where possible, rather than printing to post 
   —   encourage guests to think of alternatives to using their car - walk, bike
   —   help guests minimize emissions by providing information on public transport and local 'environmentally friendly' activities not requiring a car
   —   monitor use of utility commodities such as oil, electricity and water and strive to reduce usage
   —   restock, when next required, with recycled stationery and brochures for any written correspondence
   —   endeavour to raise awareness within staff and guests in how to participate in protecting the environment

Whilst it is our aim to be as 'environmentally friendly' as possible, it is also our intention to MINIMIZE effects on the environment without COMPROMISE to your enjoyment, or comfort, during your stay at the Fairbank Hotel.

We welcome your support with our aims for long term sustainability, to benefit all, both now and for future generations.

Paul and Elaine Redd
10th February 2008

Checked and Updated: January 2015

Green Tourism Business Scheme

We are really pleased to announce that on 24th September 2008 we received our Green Tourism Business Scheme Grading Report which confirmed that we have achieved their Gold Award with a percentage score of 84%!!!

The 'Overall Comments' from their report states:

Fairbank Hotel receives a Gold Award due to the owners commitment to excellent environmental practice.   Particularly commended are the waste minimisation measures and purchasing practices.   Areas to work on are provision of transport information and development of wildlife information and within the grounds.   If the site takes on board the recommendations of this report and observes the criteria, then the Fairbank Hotel should have no problem maintaining the Gold standard.

It would be very wrong of me not to mention at this stage the incredible support that we had working towards our GTBS standard from Michelle Rundle at Envision and, the team at CoaST - thank you for all your assistance during the year. 

This is a fantastic achievement and we are delighted that our ethos towards the environment and sustainability has been recognised.  

After much deliberation, in 2013 we decided that the GTBS scheme was becoming overbearing and far too costly for us to justify maintaining our membership.  Suffice to say, we still adhere to all of our green policies and credentials and will continue to progress the business in as sustainable manner as possible within our budgetary constraints as a Small, Independant Hotel.

Now, as mentioned at the end of our environmental policy, whilst it is our aim to continue to be as 'environmentally friendly' as possible, it is also our intention to MINIMIZE effects on the environment without COMPROMISE to your enjoyment, or comfort, during your stay at the Fairbank Hotel.

We welcome your support with our aims for long term sustainability, to benefit all, both now and for future generations. 

Related Links:

Green Tourism Business Scheme



MOBIUS   -   Locally based Mobius, is the first activity company in the UK to gain accreditation with the Green Tourism Business Scheme (GTBS Gold Award) and offers a choice of exhilerating activities. Check out the link to their website for full details on some new and exciting sports and have an excuse to spend even more time on Cornwall's beautiful beaches. Mobius offers a full range of adventure activities for people of all ages, from learning how to fly a tiny kite to getting in the water and kitesurfing.

Alternatively, through Mobius Bike Trails, let their experienced and qualified guides take you along some of the most scenic trails that Cornwall has to offer. This recent addition to Mobius is run at the same high level and professionalism that existing customers receive from the kite school. From easy going disused railways to the more hard-core steep descending single track, there are trails for every level of rider. With Specialized bikes available for hire, they offer an unrivalled level of service, and provide everything from pumps to puncture repair kits to guarantee making your ride with maximum enjoyment and minimum hassle.

Updated: 07/01/2015

Access Statement
Access Statement for Fairbank Hotel


Here at the Fairbank Hotel, we are committed to ensuring that all our guests are given a warm welcome and that their needs are catered for effectively. To enable us to achieve this it is important that we are aware of any guests who have any special needs or disabilities, to ensure that their stay at the hotel is as enjoyable as possible.

It is our aim that guests with special requirements do not feel that they are discriminated against in any way and that they are welcomed in the same way as all our guests.

Within our website we have endeavoured to describe all facilities and features of the Hotel as accurately as possible and we are fully committed to our programme of continual improvement - welcoming any feedback from our guests.

We would like all of our potential guests to be aware that all bedrooms in the Hotel are located on the first and second floors accessed by two separate, bright and airy staircases. There is no lift facility installed but assistance will always be available. The main staircase to the first floor has a second handrail and nosings to the carpet on each stair tread to facilitate access for our less mobile guests.


• We are located on West Pentire Road in Crantock village, approximately five miles from the centre of Newquay and about nine miles from the main A30 trunk road through Cornwall. We will happily email 'simplified directions' to the Hotel on request.
• Regular rail services connect to Newquay from most of the country. More direct services operate to Truro which is approximately 12 miles from the Hotel.
• Newquay's St Mawgan airport, with its regular, scheduled services is only a fifteen minute drive away. Full details on all flights operating to and from Newquay Airport can be found on their website www.newquaycornwallairport.com

Hire cars are available at both Newquay Airport and Truro station - details on request. Alternatively, we can provide details of local taxi operators that can be booked in advance to meet and greet.
• Regular bus services run from Newquay and Truro to Crantock village. Bus services also run from Newquay Airport to Newquay Bus Station from where other services run to Crantock village.
• Our website - www.fairbankhotel.co.uk - provides full descriptions and some pictures of our guest rooms and further information about the services we provide.
• Please note that as of 2008 we no longer provide any facilities for pets within the Hotel.
• You can contact us by telephone or email. Please see the 'contact information' section of this document for full details.

Arrival & Car Parking Facilities

• We have ample car parking facilities on level tarmac at the front of the Hotel. However, when busy, we sometimes have to implement 'double parking' and we request that all guests park their cars with due consideration for others particularly as we have decided against marking out individual parking bays.
• We are happy to provide assistance with luggage on request.

Main Entrance & Reception

• The main entrance is at the front of the Hotel.
• There are two black concrete steps leading up to the door or, alternatively, a black concrete ramp to the left of the entrance running along the front of the building.
• Once in the Hotel there are no further steps within the ground floor area.
• At Reception we have a low level guest registration / enquiry area available when required.
• There is seating provided within the entrance sun lobby.
• When Reception is unmanned, there is a bell to summon immediate assistance.
• On registration all guests are provided with a familiarisation tour of the Hotel facilities and are then shown to their individual rooms with assistance given with their luggage as required.

Public Areas - General (Internal)

• The Hotel is carpeted throughout all public areas, corridors and bedrooms.
• The Lounge, Dining Room and Conservatory Bar Lounge are all located on the ground floor.
• There is level access from the Conservatory Bar Lounge to the top level of the raised decking area overlooking Crantock Bay.

Public Areas - WC

• Adjacent to the Reception area is an accessible, unisex cloakroom, fully equipped for wheelchair access.
• This cloakroom is fitted with an emergency pull cord alarm facility.

Outdoor Facilities

• There is level access from the Conservatory Bar Lounge to the top level of the raised decking area overlooking Crantock Bay.
• Five decking steps with handrails lead to the lower decking level with a further five steps leading to the rear garden area.
• Level access through a wooden gateway onto the lower decking area can be made from the car park area by following the tarmac driveway to the side of the Hotel.
• Located within the Garden area are two fish ponds. Whilst fenced from the main viewing area guests (especially those with young children) are respectfully reminded to exercise due caution as these ponds are deep.


• We have a total of fourteen individually named bedrooms, all with en-suite facilities and most with glorious sea views.
•Two of the bedrooms are equipped with luxurious four-poster beds and three bedrooms are suitable for family occupancy.
• Full descriptions on all of our individually named bedrooms are provided on our website www.fairbankhotel.co.uk

Additional Information

• Please note that as of 2008 we no longer provide any facilities for pets within the Hotel.
• Smoking is not permitted within the entire Hotel including the outside decking area.
• WiFi access is available throughout the Hotel.

Contact Information

• Address: West Pentire Road, Crantock, Cornwall, TR8 5SA
• Telephone: +44 (0) 1637 830424
• Email: enquiries@fairbankhotel.co.uk
• Website: www.fairbankhotel.co.uk

Future Plans

• To improve our wireless coverage and minimise 'dead spots' as well as improving the speed of connection.  We have upgraded our WiFi to wireless - n (draft 802.11n) from existing wireless - g and have noticeably improved coverage.  Our changes have been targetted to upgrade our internet connection to BT Infinity which we had hoped would be available by 2014. Sadly, as an exchange connection, we are still awaiting BT to advise a target date for availability.
•For those guests without their own access equipment, we do make available, on request and subject to availability, one of our laptops within the bar/conservatory area only.

We welcome your feedback to help us continuously improve;  if you have any comments please phone +44 (0) 1637 830424 or email enquiries@fairbankhotel.co.uk

Created on: 20/04/2008
Updated on: 01/02/2010
Updated on 09/02/2011
Updated on 03/02/2013
Updated on 09/01/2014
Updated on 07/01/2015

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